Contact

Questions about your order, your Pouncely or your pet's new favorite hobby? We're happy to help.

support@pouncely.shop
We reply within 24 hours, Monday to Friday. Messages sent on weekends are answered on Monday.

Include your order number (it starts with # and is in your confirmation email).
For damaged or defective items, attach a photo or short video.
Use the same email address you used at checkout.

Where's my order? Use the tracking link in your shipping confirmation email. Delivery usually takes 7–12 business days after shipping. Shipping policy
Not a hit with your pet? You're covered by our 30-day happy-pet guarantee, and there's no need to send it back. Returns & refunds
Need to change or cancel your order? Email us within 12 hours of ordering.

Or send us a message with the form below 👇

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